TSI ADA ACCESS AND ACCOMMODATIONS (subject to updates)
We want to make sure that all music lovers enjoy the Two Step Inn experience!
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Getting There: ADA Parking and Entry
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Accessible Festival Entrances
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Access Center
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Wristbands and Accessible Viewing Areas
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Patrons with Mobility Limitations
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American Sign Language (ASL) Interpreted Performances
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Special Dietary Needs & Prescription Medicine
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Service Animals
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Family Services
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Have Questions About Our ADA Access & Accommodations?
1. Getting There: ADA Parking and Entry
Parking in the neighborhoods around Two Step Inn is not permitted.
There are plenty of ways to get to the fest! There is no parking at Two Step Inn or in the surrounding neighborhoods for Two Step Inn Festival so take advantage of one of the many ways below to get yourself to the festival.
Take advantage of two park-and-ride locations with parking and shuttle transportation to/from San Gabriel Park (options available in Georgetown). Parking locations will open at 10AM CT and will close at 2AM CT each day of the festival. Shuttles will run from 11AM-11:45PM on Saturday and 11AM-Midnight on Sunday each day of the festival. See the map, below, for route details.
NOTE: Capacity is limited at each location. There is no re-entry and overnight parking is not available at any of the park-and-ride locations. Please take note of the official bag policy and allowed/prohibited items before boarding shuttles and arriving at San Gabriel Park.
All locations have accessible shuttle options. So we can best prepare for your arrival, if you purchase a shuttle pass and need accessible accommodation, please email us at access@twostepinn.com.
Park-and-Ride
Pay Per Car – purchase a $25 parking space at East View High School or Georgetown High School that includes a shuttle ride to/from the festival for everyone in your vehicle. Upon arrival at the lot, simply show your digital print pass to redeem a shuttle wristband and be directed to your parking spot. After that, take a quick bus ride to the North Fork Entrance of Two Step Inn. When leaving, return to the same area you were dropped off and reference your shuttle wristband to ride the corresponding bus back to the Georgetown or the East View location.
Rideshare
Designated rideshare pick-up and drop-off areas are available onsite just outside of the main festival entrance. This area also doubles as the dedicated pick-up and drop-off area for our Accessibility Program guests.
Public Transportation
Please visit the City of Georgetown’s Transit page for some transportation options during Two Step Inn.
2. Accessible Festival Entrance
There are specially designated lanes at the Festival entrances for patrons with disabilities. Look for the signs with the international symbol of access above the accessible entrance lanes or ask a staff member to direct you to the lanes.
3. ADA Accessibility Center (“Access Center”)
The Access Center will be located inside the Southfork Entrance, past merch, and next to Guest Services. Please look for Accessibility or Guest Services Signage.
Our Access Center services include, but are not limited to:
- Answers to questions specific to the Accessibility Program
- Information relevant to our patrons with disabilities
- Requests for accessibility wristbands
- Power outlets for recharging powered mobility devices
- Programming information in large print and braille for reference
- Assisted Listening Devices (ALDs)
4. Wristbands and Accessible Viewing Areas
All tickets to the Festival are general admission, purchasing a separate accessible ticket is not necessary.
Upon arrival, please visit the Access Center for information on the accessibility wristband program. Patrons with mobility impairments or Deaf/Hard of Hearing patrons can request an accessibility wristband at the Access Center. This wristband is to show Festival staff that the patron plus one companion is eligible to enter the accessible viewing areas or the Deaf and Hard of Hearing areas. The accessibility wristband is non-transferable.
Note: The wristband does not guarantee a spot in these areas. Please note that both viewing areas have a limited capacity and are available on a first-come, first-served basis. We cannot save or reserve seats or areas on the platform. Once it’s determined that an accessible viewing area is filled to capacity (including adequate aisle space for entering and exiting the area), the area will not be available for additional entry.
Signage will be placed at the Festival identifying all viewing areas for patrons with mobility limitations and patrons who are Deaf / Hard of Hearing. Accessible viewing areas are marked with the International Symbol of Access on the Festival Map. To see the designated accessible viewing locations, please visit the Access Center for a map of the festival grounds, visit the map on the official Festival website, or the map on the official Festival app.
Viewing Area Wristband Policies
- Accessibility Program wristbands to access Accessible seated viewing platforms and Deaf / Hard of Hearing viewing areas are good for the whole weekend.
- Do NOT remove your wristband for the entire duration of the event. If your Accessibility program wristband is damaged or removed, it can be replaced at the Accessibility Center.
- One companion will be admitted with each guest with an accessible viewing area wristband.
- If a guest wants to switch their companion, please notify a guest services representative.
All festival attendees must have an event ticket for admission into the Festival
5. Patrons with Mobility Limitations
The Festival is wheelchair accessible but is a large venue with great distances between activities and attractions. It is outdoors and across city streets and pathways. Some travel is over natural terrain and terrain designed for motor vehicles. If it should rain, there could be mud.
The Festival does not provide personal care, golf cart rides, or push service of any kind or wheelchairs for rent or loan. Wheelchairs, power wheelchairs, and three or four-wheeled scooters are allowed only for use by patrons with mobility disabilities. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis. Powered wheelchairs may also be charged at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20-amp circuit.
Accessible portable toilets are available at the ends of each bank of portable toilets throughout the Festival venue.
6. American Sign Language (ASL) Interpreted Performances
The Festival provides many American Sign Language (ASL) interpreted music performances for patrons who are Deaf or Hard of Hearing. Please email access@twostepinn.com to request a specific performance be interpreted.
We ask that you make a request no later than March 6th, 2025 to allow adequate time to prepare. We will make every effort to accommodate, but cannot guarantee, requests not timely submitted. Please email access@twostepinn.com
A schedule of interpreted performances will be available online ahead of the event.
For effective communication (ASL), guided tours, assisted listening devices (ALD) requests, fill out this Effective Communication Form
7. Special Dietary Needs and Prescription Medicine
Outside food and drinks are not allowed inside the Festival, but if a patron has special medical dietary restrictions, items will be allowed. Email access@twostepinn.com for more information.
Patrons are allowed to bring their medically necessary materials and medications into the Festival, provided that all medicine has a prescription label with the patron’s name. Our personnel at the entry gates will verify the contents of any medically necessary materials. Out of concern for the festival staff who handle the trash, please dispose of your medical waste and syringes in the proper disposal, which is located at the medical tent. Please see the official Festival map for the location of the medical tent. Please do not dispose of these items in other trash bins at the Festival.
8. Service Animals
Pets are not allowed within the Festival grounds. However, miniature horses and dogs, which have been trained to provide assistance to an individual with a disability, are welcome. If accompanied by a service animal, you will be provided a Patron Notice of Responsibility for a Service Animal or you can request the form in advance from access@twostepinn.com. Please enter through the accessible lane at either entrance.
9. Family Services
Need a place to change a diaper? Or a place to sit and nurse? Please head over to the Access Center. They will direct you to our family services tent located inside the Southfork Entrance, past merch, and next to Guest Services.
10. How can I ask an accessibility/ADA question or make a request?
For any questions, please email: access@twostepinn.com.
For effective communication (ASL), guided tours, assisted listening devices (ALD) requests, fill out this Effective Communication Form