2025 Information is not yet available. For reference check out the information from 2024 below:
TSI ADA ACCESS AND ACCOMMODATIONS (subject to updates)
We want to make sure that all music lovers enjoy the Two Step Inn experience!
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Getting There: ADA Parking and Entry
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Accessible Festival Entrances
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Access Center
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Wristbands and Accessible Viewing Areas
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Patrons with Mobility Limitations
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American Sign Language (ASL) Interpreted Performances
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Special Dietary Needs & Prescription Medicine
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Service Animals
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Family Services
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Have Questions About Our ADA Access & Accommodations?
1. Getting There: ADA Parking and Entry
Public Transportation
Designated rideshare pick-up and drop-off areas are available onsite just outside of the main festival entrance (Entrance A). This area also doubles as the dedicated pick-up and drop-off area for our Accessibility Program guests.
Please visit the City of Georgetown’s Transit page for some transportation options during Two Step Inn.
Shuttles are available to the festival grounds. Reservations are required. Please visit the following page to make a reservation for the shuttle. Shuttle Tickets are separate from festival tickets and must be reserved or purchased directly from Universe. Please reach out to access@twostepinn.com if you need any specific shuttle accommodations.
Parking
Parking is not available on the festival grounds. Please see the Georgetown Downtown Parking information here, but do note that San Gabriel Park is not directly adjacent to downtown Georgetown.
2. Accessible Festival Entrance
There are specially designated lanes at the Festival entrances for patrons with disabilities. Look for the accessible signs above the entrance lanes or ask a staff member to direct you to the lanes.
3. ADA Accessibility Center (“Access Center”)
Two Step Inn works to make sure that all festival fans have an enjoyable experience. The Access Center will be located next to the main Guest Services booth, just inside the main entrance (just inside of the South Fork Entrance) to the festival. This is also the closest entrance for those who utilize the Accessible Drop Off.
Our Access Center services include, but are not limited to:
- Answers to questions specific to the Accessibility Program
- Information relevant to our patrons with disabilities
- Requests for accessibility Wristbands
- Power outlets for recharging powered mobility devices
- Programming information in large print and braille for reference
- Assistive Listening Devices available for loan
4. Wristbands and Accessible Viewing Areas
Two Step Inn works to make sure that all festival fans have an enjoyable experience. All Festival attendees must have an event ticket for admission into the Festival, and purchasing a separate accessible ticket is not necessary.
Upon arrival, please visit the Access Center for information on the accessibility wristband program. Patrons with mobility impairments or Deaf/Hard of Hearing patrons can request an accessibility wristband at the Access Center. This wristband is to show Festival staff that the patron plus one companion is eligible to enter the accessible viewing areas or the Deaf and Hard of Hearing areas. The accessibility wristband is non-transferable.
Note: The wristband does not guarantee a spot in these areas. Please note that both viewing areas have a limited capacity and are available on a first-come, first-served basis. We cannot save or reserve seats or areas on the platform. Once it’s determined that an accessible viewing area is filled to capacity (including adequate aisle space for entering and exiting the area), the area will not be available for additional entry.
Signage will be placed at the Festival identifying all viewing areas for patrons with mobility limitations and patrons who are Deaf / Hard of Hearing. Please visit the Access Center for a map of the festival grounds or the map on the official Festival app to see the designated accessible viewing locations.
- ADA wristbands are good for the whole weekend
- DO NOT remove your wristband for the entire duration the event
- All festival attendees must have an event ticket for admission into the festival.
5. Patrons with Mobility Limitations
The Festival is wheelchair accessible but is a large venue with great distances between activities and attractions. It is outdoors and across city streets and pathways. Some travel is over natural terrain and terrain designed for motor vehicles. If it should rain, there could be mud.
The Festival does not provide personal care, golf cart rides, or push service of any kind or wheelchairs for rent or loan. Wheelchairs, power wheelchairs, and three or four-wheeled scooters are allowed only for use by patrons with mobility disabilities. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis. Powered wheelchairs may also be charged at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20-amp circuit.
Accessible portable toilets are available at the ends of each bank of portable toilets throughout the Festival venue.
6. American Sign Language (ASL) Interpreted Performances
The Festival provides many American Sign Language (ASL) interpreted music performances for patrons who are Deaf or Hard of Hearing. Our cut-off date for requesting an interpreted performance has passed.
A schedule of interpreted performances will be posted here.
You are still welcome to submit a request to have a specific performance be interpreted. We will make every effort to accommodate, but cannot guarantee, requests not timely submitted. Please email access@twostepinn.com.
7. Special Dietary Needs and Prescription Medicine
Outside food and drinks are not allowed inside the Festival, but if a patron has special medical dietary restrictions, items will be allowed. Email access@twostepinn.com for more information.
Patrons are allowed to bring their medically necessary materials and medications into the Festival, provided that all medicine has a prescription label with the patron’s name. Our personnel at the entry gates will verify the contents of any medically necessary materials. Out of concern for the festival staff who handle the trash, please dispose of your medical waste and syringes in the proper disposal, which is located at the medical tent. Please see the official Festival map for the location of the medical tent. Please do not dispose of these items in other trash bins at the Festival.
8. Service Animals
Pets are not allowed within the Festival grounds. However, miniature horses and dogs, which have been trained to provide assistance to an individual with a disability, are welcome. If accompanied by a service animal, you will be provided a Patron Notice of Responsibility for a Service Animal or you can request the form in advance from access@twostepinn.com. Please enter through the accessible lane at either entrance.
9. Family Services
Need a place to change a diaper? Or a place to sit and nurse? Please head over to the Family Services tent, which is directly next to the Guest Service / Access Center booth (inside of the South Fork Entrance).
10. Have Questions About Our ADA Access & Accommodations?
For any questions, please email: access@twostepinn.com.